eWs still 1.jpg

We finance, design, install and maintain water systems in Africa for a minimum of 15 years

One accountable organisation

Simple and Sustainable

Total Litres Dispensed

Number of People Served

 

We design, install and maintain water systems and don’t walk away

Consumers purchase eWATER credit through mobile money

We track every litre dispensed and every dollar spent to ensure we serve our customers sustainably

This is a viable end to end solution, proven to work

Why eWATER?

  • 24/7 water, 95% of the time, for 10 years minimum

  • 100% revenue collection efficiency, transparent and accountable

  • eWATER Smart Maintenance Teams make repairs quickly and we replace all parts necessary- the pipes, the pump, the solar panels and all other water system components

  • eWATER is fully responsible for everything: installing the system and keeping it going forever

Kenyan Water System Installed Spring 2024
 

eWATERservices is a water company providing affordable, accessible and sustainable water for the long term

 

+ How much does it cost per person?

Customers pay as little as $8 per person per year for clean water, ensuring they value the water, driving ownership.

+ Can people afford to pay for clean water?

Yes. Currently every household in Sub-Saharan Africa has at least one mobile phone and the economic burden of walking long distances or paying unregulated vendors is $38 per month per person. [https://water.org/our-impact/where-we-work/kenya/]

+ Where does the money go?

eWATER puts the money back into the local economy. We are committed to creating a dynamic, skilled workforce of customer service operators, water engineers and water technicians that work in a performance management private model based on efficiency, use of technology and customer service.

+ How do people access water

Water credit is exchanged for litres of water at the Smart Tap. All you need to do is place your tag onto the Smart Tap, water comes out and you only pay for what you use.

+ How do people buy eWATER credit?

Customers buy water credit using mobile money, or cash. Or customers can buy credit for a relative's Smart Tag directly.

 
 
 

93% of African adults have a mobile phone

More people in Africa have access to mobile phones than have access to clean drinking water. Our integrated systems harness the Internet of Things to bring clean water to people that need it.

 

How it works

 

For the customer

 
ewaterservices four ways to pay graphic

Four Ways to Pay

+ App

Smart phone users can buy credit through the eWATERpay app and top up tags directly.

+ Mobile Money

Pay by text using a regular phone and pick up credit by touching your tag onto the Smart Tap.

+ Remote payment

Credit can be sent/received through digital payment services such as PayPal or mobile money. In this way, people can buy water for their families, and donors can pay for water for health care clinics and schools.

+ Cash

Pay by cash to an approved vendor or water seller who transfers credit directly to a registered tag.

 
ewaterservices fob graphic

The eWATER tag

Load your eWATER tag with credit from an approved vendor using cash or mobile money.

 
ewaterservices dispenser graphic

Collect water

Simply tap the tag on the Smart Tap to collect the pre-paid water.

 
 

What we do

 
eWATER dispensersWhen tags are placed on the eWATER dispensers, credit is deducted as the water flows.Revenue generated from this simple tap-and-pay method is used for maintenance of the dispensers and expansion of our sustainable operations.

eWATER Smart Taps

When tags are placed on the eWATER Smart Taps, credit is deducted as the water flows.

Revenue generated from this simple tap-and-pay method is used for maintenance of the Smart Taps and expansion of our sustainable operations.

Live, secure mobile payments systemThe dispensers communicate seamlessly with our unique cloud-based payments software providing real time management of payments and water usage.All water usage and operations data are collected through live monitori…

Live, secure mobile payments system

The dispensers communicate seamlessly with our unique cloud-based payments software providing real time management of payments and water usage.

All water usage and operations data are collected through live monitoring of the entire water system.

Maintenance and rapid response timesOur remote technical monitoring software identifies operational and performance issues in the water systems. It detects low flow rates, faults and operational issues with the dispenser to enable a rapid respo…

Maintenance and rapid response times

Our remote technical monitoring software identifies operational and performance issues in the water systems.

 It detects low flow rates, faults and operational issues with the dispenser to enable a rapid response from our Smart Maintenance Teams.

Reliable technologyOur technology works in the most rural areas with poor data connectivity, using super low bandwidth mobile connections so that everyone, everywhere can buy credit.

Reliable technology

Our technology works in the most rural areas with poor data connectivity, using super low bandwidth mobile connections so that everyone, everywhere can buy credit.

Outstanding Contribution to SDGs

AWARDS

2023 Project Innovation: Kenya Water and Sanitation International Conference

2022 Creating Resilient & Sustainable Communities Award, Sustainability Consulting Awards

2019 UK Tech Awards Innovation & Sustainability

2019 NFC for Good Winners

2018 Global Mobile Award (GLOMO) Outstanding Mobile Contribution to the United Nations SDG’s

2018 Financial Times/IFC Transformational Business: Achieving Sustainable Impact through Technology and Finance

2017 Winners of RELX Group Environmental Sustainability Prize

 

Why eWATERservices?

 
 
Sustainable Development Goals Logo
 

We believe that the long term solution to the water crisis in Africa is sustainable water management.

Through our innovative technology, we track and account for revenue from water collection and reinvest it in maintaining our systems and installing more clean water dispensers across Africa.

We are making change. We are making safe water universal for all.

 

“Outstanding mobile contribution to the United Nations Sustainable Development Goals”

— Global Mobile Award 2018 winners

SDG3
 

Increased water consumption

By providing accessible and reliable water we can increase water consumption to reach the WHO aspiration of 20 litres per person per day, improving health for young and old alike.

Ending deaths from waterborne diseases

842 000 people are estimated to die each year from diarrhoea as a result of unsafe water. Many are children. We can end that.

 
 

More female independence

Women and girls collect water in 80% of Sub-Saharan Africa households. With less far to walk, more time can be spent in education and work, giving women more financial freedom.


Better physical wellbeing

Women suffer less spinal pain from carrying heavy loads and are less vulnerable to human and animal attacks at remote, distant taps.

 
SDG6
 

24/7 access to clean, safe and drinkable water

One of the greatest causes of poverty in Africa is the lack of access to clean drinking water. We are changing that.

Affordable water

Water costs as little as $10 per year. To put this into perspective, people pay on average $100 per year for kerosene and $30 for mobile phones per year.

Sustainable water management

Our technology enables us to remotely detect problems early and take measures to fix them quickly so that customers are not forced to return to contaminated water sources.

Easy to buy

Customers purchase pay as you go credit from local shop keepers. Anyone with a basic phone and mobile money can buy credit for others too.

Reliable technology

We monitor live data from each of our dispensers, but even with an intermittent 2G connection, no data is lost as the technology works offline too.

 
SDG13
 

Reducing water wastage

Each Smart Tap saves 100 tonnes of Carbon Dioxide each year because each system is solar powered and users do not have to boil the water to ensure it is clean.

No drop is wasted. Because our customers pay for their water, they value it and don't waste it. Also, our efficient system only dispenses the precise amount of water paid for, so there are no leakages.

Reducing plastic

Customers refill and reuse receptacles at our Smart Taps.

 
ewater services family
762F56BE-3915-495A-81A2-DAA48823235A_1_100_o.jpeg
ewater services user
ewater services worker
ewater services user
E73801A4-3EB0-4024-9349-15FC80DC88D0_1_201_a.jpeg
showing app.jpg
girl with lots of buckkets.jpeg
 

Where we work

 
Flag-map_of_Tanzania.png

Tanzania

We have nearly 700 Smart Taps in Singida, Dodoma, Manyara and Tabora supporting thousands of families living in rural and peri urban areas across the country.

Flag-map_of_The Gambia copy.png

The Gambia

Since 2016 we have operated more than 100 Smart Taps in 9 rural and remote villages across this unique part of West Africa. eWATERGambia is now a financially sustainable water business.

Kenya

Since 2023, working in Tharaka Nithi and two other counties, eWATERservices is committed to serving 1 million people by 2028 in Kenya, using the full service private delivery model

 

“We have one eWATERservices card for the dispensary and we use around 12 buckets of water a day. We use money from the government to pay for water. The system is working well, we are really happy with it. We have no problems accessing clean and safe water.”

— Dr. Yohana Mathias,

Medical Professional
Endanchan Dispensary, Tanzania

eWs still3.jpg

Keeping the water flowing

News

 
 
 
 
 
 

*

 

News

 
 
 
 
 
 

*

 

About Us

 

We are an agile, committed and entrepreneurial team, who share an ethos of solving one of humanity’s greatest challenges:

the sustainable provision of water across Africa.

 

Meet the Founders

  • Alison is the Founder and CEO of eWATERservices.

    Alison set up eWATERservices after becoming frustrated at the failing water programs she was evaluating whilst travelling across Africa and SE Asia in her role as Environmental Economist for DFID, World Bank, JBIC and various NGO’s. Within these jobs, Alison specialised in the analysis of large-scale data sets to develop robust, objective opinions on both government and private sector investments.

    Combining her experience in this field with her co-founder’s technological genius, eWATER was founded in 2015 to solve the global water crisis caused by water systems being installed with no plan for cost recovery and maintenance, leading to massive failure of all new water schemes in Africa. Under her leadership the business has proven to be a global market disrupter for the delivery of clean water to very low income communities. With over a billion litres of clean water delivered to very low income households via 1,000 eWATER Smart Taps and eWATER’s professional management programme.

    Alison is a graduate of Cambridge University and UCL, and has an interest in politics, having served as Councillor for Stoke On Trent for 4 years. She is also Chair of the British Ceramics Biennial.


  • Rob is the Founder and Chief Technical Officer of eWATERservices.

    Rob founded the company with a technological vision to solve the problem of unsustainable water systems in developing countries. He uses the latest technologies to ensure that people can pay for their water in a cost effect way, and use the latest IOT to monitor water systems to make them easier and more cost effective to manage.

    Rob gained a degree in scientific instrumentation and computer science and has worked for IBM and Philips Scientific, later founding and growing several high technology companies; VideoWeb to Genesys conferencing, now Intercall of West Corp), and digital printing technologies (postanywhere.com now DigitalToPrint.com).

    Rob uses his vision within eWATER, providing technological solutions to ensure water systems are installed, managed and maintained in the most cost-effective way possible. He has a deep understanding of blockchain and payment technology, big data, IOT, microelectronics, sensors and Internet technologies.

    Rob has a keen interest in sustainable solutions; living off-grid, managing solar, wind and water-pumping solutions for his own life. He is a keen sailor, having semi-circumnavigated the world in 2002 with his young family for 4 years.

eWATERservices 2021 ebook catalogue.

Designed to enable offline sharing, we have created this short ebook to outline our mission, values, services and impact.

Follow us

@ewater_services

eWATER is in the process of Project Certification with the Gold Standard for the Global Goals, a standard to accelerate global progress toward climate security and sustainable development. We are currently at the validation and verification stage of the project “Emission Reductions from Safe Drinking Water Supply and Water Benefit Certificates in Tanzania, The Gambia, and Kenya". More information about certification can be found here. If you have any comments or feedback please contact us on info@ewater.services